Shift Lead: Service & Ops Champion

Starbucks Corp.; Toronto; On-site; CAD 23,000 - 30,000; Full time

Job summary

Starbucks Corp. in Toronto is seeking a Shift Supervisor to assist the store manager during scheduled shifts, lead a team of partners, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean environment.

The role emphasizes adherence to guiding principles, quick learning, strong communication, and ability to handle high-volume periods while maintaining a positive, inclusive team culture.

Qualifications

• Direct the work of others during shifts.
• Demonstrate quick-learning abilities in a dynamic retail environment.
• Communicate clearly with customers and teammates to deliver service.
• Understand the retail store environment and customer needs.
• Maintain strong interpersonal relations and a collaborative team spirit.
• Work effectively as part of a team to achieve store goals.

Responsibilities

• Acts with integrity to promote Starbucks culture and mission.
• Maintains calm during high volume or unusual events to keep store operations standard.
• Anticipates customer and store needs by evaluating the environment.
• Relays information to manager so the team can maintain the Third Place environment.
• Provides coaching and feedback to partners during shifts to improve performance.
• Delivers legendary customer service with a customer-first attitude.

Skills

Directing others

Learning quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

Starbucks Corp. in Toronto is seeking a Shift Supervisor to assist the store manager during scheduled shifts, lead a team of partners, and ensure the Starbucks Experience with legendary service, quality beverages, and a clean environment.

The role emphasizes adherence to guiding principles, quick learning, strong communication, and ability to handle high-volume periods while maintaining a positive, inclusive team culture.