Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks; Windsor; On-site; CAD 22,000 - 28,000; Full time

Job summary

Starbucks is seeking a dedicated Shift Supervisor in Windsor, Ontario to assist the store manager with daily store operations during scheduled shifts. You will lead partners, delegate tasks, and deliver the Starbucks Experience through legendary customer service and quality beverages.

You will model Starbucks values and ensure a clean, welcoming Third Place environment for customers. The role emphasizes leadership, coaching, and collaboration with the store team to maintain high standards and

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Ability to learn quickly and adapt to changing shifts.
• Effective oral communication skills and active listening.
• Knowledge of the retail environment and store operations.
• Strong interpersonal skills and conflict resolution ability.
• Ability to work as part of a team and support baristas and colleagues.

Responsibilities

• Acts with integrity and promotes Starbucks culture and values.
• Maintains calm demeanor during high volume or unusual events.
• Anticipates customer and store needs and responds to cues.
• Communicates information to manager to maintain Third Place environment.
• Supports training and coaching of partners on shift.
• Ensures delivery of legendary customer service and beverages.
• Oversees opening and closing duties and cash handling procedures.
• Maintains attendance and punctuality and upholds safety standards.

Skills

Direct the work

Learn quickly

Oral communication

Retail environment

Interpersonal skills

Team player

Job description

Starbucks is seeking a dedicated Shift Supervisor in Windsor, Ontario to assist the store manager with daily store operations during scheduled shifts. You will lead partners, delegate tasks, and deliver the Starbucks Experience through legendary customer service and quality beverages.

You will model Starbucks values and ensure a clean, welcoming Third Place environment for customers. The role emphasizes leadership, coaching, and collaboration with the store team to maintain high standards and