Shift Leader — Legendary Service & Team Coaching

Starbucks Corp.

Toronto

On-site

CAD 42,000 - 51,000

Full time

14 days+

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Job summary

Starbucks Corporation in Toronto is seeking a Shift Supervisor to support the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary service, quality beverages and food, and a clean, welcoming environment.

You will model Starbucks guiding principles, provide coaching to partners, and help maintain consistent attendance and performance.

Qualifications

Ability to direct the work of others.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the retail environment.
Strong interpersonal skills.
Ability to work as part of a team.

Responsibilities

Acts with integrity and promotes Starbucks culture and mission.
Maintains calm demeanor during high volume to keep store operations on standard.
Anticipates customer and store needs and responds accordingly.
Communicates information to manager to coordinate shift needs.
Assists with partner training and coaching as needed.
Provides feedback to store manager on partner performance.
Creates a positive team environment and recognizes changes in morale.
Delivers legendary customer service and ensures customer satisfaction.
Manages opening/closing duties and cash handling per policy.
Ensures health, safety and sanitation standards are followed.