Shift Supervisor — Lead Team, Deliver Legendary Service

Starbucks; Halifax; Sur place; CAD 42 000 - 52 000; Plein temps

Résumé du poste

Starbucks is seeking a Shift Supervisor in Canada to assist the store manager in executing store operations during scheduled shifts and to lead a team of partners, delivering the Starbucks Experience with legendary service and quality beverages.

You will delegate tasks, maintain a clean, welcoming environment and model our guiding principles while training new partners and providing coaching to improve performance. Experience in retail or restaurant customer service is required.

Qualifications

• Customer service experience in retail or restaurant.

Responsabilités

• Acts with integrity, honesty and knowledge that promote Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operations to standard.
• Anticipates customer and store needs and responds accordingly.
• Delivers legendary customer service by prioritizing the customer and ensuring prompt service.
• Opens and closes duties as assigned and follows cash handling and safety procedures.
• Provides coaching and feedback to partners to improve performance and engagement.

Connaissances

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Description du poste

Starbucks is seeking a Shift Supervisor in Canada to assist the store manager in executing store operations during scheduled shifts and to lead a team of partners, delivering the Starbucks Experience with legendary service and quality beverages.

You will delegate tasks, maintain a clean, welcoming environment and model our guiding principles while training new partners and providing coaching to improve performance. Experience in retail or restaurant customer service is required.