Shift Supervisor - Lead Customer Experience & Ops

Starbucks; Toronto; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor in Toronto to support the store manager, lead the shift team, and ensure a high standard of customer service, beverage quality, and store cleanliness. You will model Starbucks values and help create the Starbucks Experience during scheduled shifts.

You will deploy partners, delegate tasks, and coach team members to maintain efficient operations and a welcoming Third Place environment for customers.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Act as team lead, deploy partners and delegate tasks to create the Starbucks Experience with legendary customer service.
• Maintain a clean and comfortable store environment while ensuring prompt service.
• Model Starbucks guiding principles and standards.
• Communicate information to the manager to respond to store needs.
• Provide coaching and feedback to partners on shift.

Skills

Direct the team

Learn quickly

Oral communication

Retail environment

Interpersonal skills

Team player

Job description

Starbucks is seeking a Shift Supervisor in Toronto to support the store manager, lead the shift team, and ensure a high standard of customer service, beverage quality, and store cleanliness. You will model Starbucks values and help create the Starbucks Experience during scheduled shifts.

You will deploy partners, delegate tasks, and coach team members to maintain efficient operations and a welcoming Third Place environment for customers.