Shift Supervisor: Lead Team & Deliver Legendary Service

Starbucks Corp.; Northeastern Ontario; On-site; CAD 38,000 - 46,000; Full time

Job summary

Starbucks Corp. is hiring a Shift Supervisor in Ontario, Canada to assist the store manager in executing daily store operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks and uphold the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming environment.

The role emphasizes leadership, coaching and adherence to safety and cash handling policies while maintaining punctuality and a positive, collaborative store culture.

Qualifications

• Experience in customer service in a retail or restaurant environment.
• Ability to direct the work of others and coach team members.
• Strong communication and teamwork skills.

Responsibilities

• Acts with integrity and contributes to Starbucks culture and mission.
• Maintains calm demeanor during high volume periods to keep operations running.
• Directs shift team, delegates tasks, and supports opening/closing duties.
• Delivers legendary customer service and ensures beverage quality and presentation.
• Rosters partners, provides coaching, and gives feedback to the store manager.

Skills

Team leadership

Customer service

Communication

Retail/food service knowledge

Job description

Starbucks Corp. is hiring a Shift Supervisor in Ontario, Canada to assist the store manager in executing daily store operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks and uphold the Starbucks Experience with legendary service, quality beverages, and a clean, welcoming environment.

The role emphasizes leadership, coaching and adherence to safety and cash handling policies while maintaining punctuality and a positive, collaborative store culture.