Shift Supervisor: Lead the Team to Legendary Service

Starbucks; Peterborough; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to support the store manager in daily operations and lead partners during shifts. This role focuses on delivering the Starbucks Experience through legendary service, quality beverages, and maintaining a clean store environment.

You will model Starbucks principles, manage opening/closing duties, and ensure compliance with cash handling and safety procedures while fostering a positive, inclusive team culture.

Qualifications

• Customer service experience in a retail or restaurant environment
• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume or unusual events.
• Anticipates customer and store needs and cues.
• Communicates information to the manager for shift execution.
• Assists with partner training and coaching as needed.
• Provides feedback to the store manager on partner performance.
• Contributes to a positive team environment and recognizes changes in morale.
• Delivers legendary customer service and connects with customers.
• Organizes opening and closing duties as assigned.
• Follows cash handling, safety and security policies during shifts.

Job description

Starbucks is seeking a Shift Supervisor to support the store manager in daily operations and lead partners during shifts. This role focuses on delivering the Starbucks Experience through legendary service, quality beverages, and maintaining a clean store environment.

You will model Starbucks principles, manage opening/closing duties, and ensure compliance with cash handling and safety procedures while fostering a positive, inclusive team culture.