Shift Supervisor - Lead Team, Deliver Legendary Service

Starbucks; Edmonton; On-site; CAD 25,000 - 30,000; Full time

Job summary

Starbucks in Edmonton is seeking a Shift Supervisor to assist the store manager and lead the shift team in delivering the Starbucks Experience. You will deploy partners, delegate tasks, and ensure prompt service, quality beverages, and a clean, welcoming store environment.

This role requires customer service experience in retail or restaurant settings, strong interpersonal skills, and the ability to coach and mentor partners during shifts.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong interpersonal and communication skills.

Responsibilities

• Acts with integrity to promote Starbucks culture and mission.
• Maintains calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs and responds accordingly.
• Directs shift team and communicates with manager to ensure a positive customer experience.
• Provides coaching and feedback to partners during shifts.
• Ensures cash handling and safety procedures are followed.
• Delivers legendary customer service and maintains store cleanliness and presentation.

Skills

Direct others

Learn quickly

Effective communication

Retail environment

Interpersonal skills

Team player

Job description

Starbucks in Edmonton is seeking a Shift Supervisor to assist the store manager and lead the shift team in delivering the Starbucks Experience. You will deploy partners, delegate tasks, and ensure prompt service, quality beverages, and a clean, welcoming store environment.

This role requires customer service experience in retail or restaurant settings, strong interpersonal skills, and the ability to coach and mentor partners during shifts.