Shift Leader - Deliver Legendary Customer Experience

Starbucks Corp.; Sherwood Park; On-site; CAD 21,000 - 26,000; Full time

Job summary

Starbucks Corp. is seeking a Shift Supervisor in Sherwood Park to support the store manager in daily operations and lead partners during shifts. You will help deliver the Starbucks Experience with prompt service, quality beverages, and a clean, welcoming environment.

The role requires strong customer service skills, team leadership, and the ability to coach and develop partners while upholding Starbucks guiding principles and standards of excellence.

Qualifications

• Customer service experience in retail or food service.
• Ability to direct the work of others.
• Quick learner with adaptability.
• Strong interpersonal and oral communication skills.
• Ability to work as part of a team.

Responsibilities

• Assist store manager in executing operations during shifts.
• Delegate tasks to partners and maintain the Third Place environment.
• Provide legendary customer service with prompt service and quality beverages.
• Open and close duties as assigned.
• Ensure cash handling and safety procedures are followed.
• Coach and guide partners to improve performance.

Skills

Team leadership

Customer service

Communication

Retail knowledge

Teamwork

Problem solving

Job description

Starbucks Corp. is seeking a Shift Supervisor in Sherwood Park to support the store manager in daily operations and lead partners during shifts. You will help deliver the Starbucks Experience with prompt service, quality beverages, and a clean, welcoming environment.

The role requires strong customer service skills, team leadership, and the ability to coach and develop partners while upholding Starbucks guiding principles and standards of excellence.