Lead Shift Supervisor — Create Legendary Customer Service

Starbucks; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Starbucks Edmonton is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks, and ensure a premier Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

Responsibilities include coaching, maintaining attendance, and delivering consistent service while upholding Starbucks policies.

Qualifications

• Experience in customer service in retail or restaurant.
• Ability to direct the work of others.
• Strong communication and interpersonal skills.
• Ability to work as part of a team.
• Knowledge of the retail environment.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Skills

Direct the work of others

Customer service

Effective communication

Teamwork

Retail environment knowledge

Job description

Starbucks Edmonton is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks, and ensure a premier Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

Responsibilities include coaching, maintaining attendance, and delivering consistent service while upholding Starbucks policies.