Shift Leader: Legendary Service & Team Coach

Starbucks Corp.; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks Corp. is seeking a Shift Supervisor in Edmonton, Canada, to assist the store manager in running daily operations during scheduled shifts.

You will lead partners, delegate tasks, and ensure the Starbucks Experience with legendary customer service in a fast-paced environment. The role requires strong customer service skills, ability to direct the team, and a commitment to uphold Starbucks standards and policies, including safety and cash handling, while maintaining a welcoming store

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong interpersonal and team skills.
• Excellent verbal communication.
• Ability to learn quickly.
• Knowledge of the retail environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Delegate tasks to the shift team to deliver legendary customer service.
• Open and close the store as assigned.
• Follow cash handling, safety, and security policies to ensure partner safety.
• Provide coaching and feedback to partners to maintain service standards.

Skills

Customer service

Team leadership

Effective communication

Problem solving

Quick learner

Tools

POS system

Job description

Starbucks Corp. is seeking a Shift Supervisor in Edmonton, Canada, to assist the store manager in running daily operations during scheduled shifts.

You will lead partners, delegate tasks, and ensure the Starbucks Experience with legendary customer service in a fast-paced environment. The role requires strong customer service skills, ability to direct the team, and a commitment to uphold Starbucks standards and policies, including safety and cash handling, while maintaining a welcoming store