Shift Lead: Deliver Legendary Service & Team Excellence

Starbucks; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

Starbucks Shift Supervisor in Edmonton leads the store team during scheduled shifts, ensuring the Starbucks Experience with fast service, quality beverages and a clean store environment. You’ll model Starbucks guiding principles and coach partners to deliver legendary customer service while maintaining safety and cash-control procedures.

We value customers and partners, promote diversity, and support a welcoming workplace.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others and coach during shifts.
• Strong communication and teamwork skills.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm during high volume periods to keep store standards.
• Directs partners and delegates tasks to create the Starbucks Experience.
• Follows cash handling, safety, and security policies on shift.
• Provides coaching and feedback to partners to improve performance.

Skills

Direct the work

Quick learning

Oral communication

Retail environment knowledge

Interpersonal skills

Team collaboration

Job description

Starbucks Shift Supervisor in Edmonton leads the store team during scheduled shifts, ensuring the Starbucks Experience with fast service, quality beverages and a clean store environment. You’ll model Starbucks guiding principles and coach partners to deliver legendary customer service while maintaining safety and cash-control procedures.

We value customers and partners, promote diversity, and support a welcoming workplace.