Shift Supervisor: Lead Team, Deliver Legendary Service

Starbucks; Calgary; Sur place; CAD 42 000 - 54 000; Plein temps

Résumé du poste

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the team in delivering the Starbucks Experience with legendary customer service.

You will organize opening and closing duties, monitor service quality, coach partners, and maintain a clean, safe, and welcoming store environment while modeling Starbucks guiding principles.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsabilités

• Acts with integrity, honesty and knowledge that promote Starbucks culture, values and mission.
• Maintains a calm demeanor during high volume to keep store operating to standard.
• Anticipates customer and store needs and cues.
• Communicates information to manager to create the Third Place environment.
• Assists with new partner training and coaching as needed.
• Provides feedback to store manager on partner performance.
• Creates a positive team environment and communicates changes to the store manager.
• Delivers legendary customer service and connects with customers.
• Develops relationships with shift team and addresses motivation and concerns.
• Executes store operations during scheduled shifts and opens/closes duties.
• Follows cash handling, safety and security policies during shifts.

Connaissances

Direct the work

Learn quickly

Oral communication

Retail environment knowledge

Interpersonal skills

Team player

Description du poste

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the team in delivering the Starbucks Experience with legendary customer service.

You will organize opening and closing duties, monitor service quality, coach partners, and maintain a clean, safe, and welcoming store environment while modeling Starbucks guiding principles.