Shift Lead: Legendary Service & Team Leadership

Starbucks Corp.; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

Starbucks Corp. is seeking a Shift Supervisor to support the store manager in executing operations during scheduled shifts and to lead partners in delivering the Starbucks Experience with legendary service and quality products.

The role emphasizes coaching, teamwork, and adherence to cash handling, safety, and cleanliness standards to maintain a welcoming Third Place environment for customers.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist with opening and closing duties.
• Deliver legendary customer service and maintain a welcoming store environment.
• Direct the work of partners and delegate tasks during shifts.
• Ensure cash handling and safety procedures are followed.

Skills

Team leadership

Communication

Customer service

Learn quickly

Tools

POS systems

Job description

Starbucks Corp. is seeking a Shift Supervisor to support the store manager in executing operations during scheduled shifts and to lead partners in delivering the Starbucks Experience with legendary service and quality products.

The role emphasizes coaching, teamwork, and adherence to cash handling, safety, and cleanliness standards to maintain a welcoming Third Place environment for customers.