Shift Supervisor: Lead Customer Experience & Operations

Starbucks Corp.; London; On-site; CAD 21,000 - 30,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing daily store operations during scheduled shifts. You will lead partners, delegate tasks, and ensure the Starbucks Experience with legendary service, accuracy, and quality beverages.

You will model Starbucks guiding principles, maintain a clean store, and support a positive team environment through coaching during shifts. This role emphasizes customer focus, integrity, and reliable attendance.

Qualifications

• Direct the work of others
• Learn quickly
• Effective oral communication
• Knowledge of the retail environment
• Strong interpersonal skills
• Team-oriented collaboration and leadership

Responsibilities

• Assists store manager in executing store operations during scheduled shifts.
• Deploys partners and delegates tasks to create a positive Starbucks Experience.
• Delivers legendary customer service with prompt service and quality beverages.
• Maintains a clean and comfortable store environment; follows health and safety guidelines.
• Provides coaching and feedback to partners to improve performance.
• Ensures consistent cash handling and compliance with store policies during shifts.

Skills

Direct the work of others

Learn quick

Effective oral communication

Retail environment knowledge

Strong interpersonal skills

Team player

Job description

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in executing daily store operations during scheduled shifts. You will lead partners, delegate tasks, and ensure the Starbucks Experience with legendary service, accuracy, and quality beverages.

You will model Starbucks guiding principles, maintain a clean store, and support a positive team environment through coaching during shifts. This role emphasizes customer focus, integrity, and reliable attendance.