Shift Lead: Drive Service & Team Excellence

Starbucks Corp.; Duncan; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to support the store manager in executing daily operations, deploying partners, and maintaining a welcoming, third-place environment for customers. You will lead the shift team, delegate tasks, and uphold legendary service with prompt, high-quality beverages and a clean store.

The role emphasizes coaching, teamwork, and adherence to cash handling, safety, and health standards while delivering a consistent Starbucks Experience.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture and mission.
• Maintains a calm demeanor during high volume periods to keep store operations up to standard.
• Directs the shift team and assigns tasks.
• Provides feedback and coaching to partners on shift.
• Delivers legendary customer service with a customer-first mindset.
• Organizes opening and closing duties and ensures cash handling policies are followed.
• Ensures health, safety and sanitation guidelines are followed.

Skills

Leadership

Oral communication

Retail environment knowledge

Teamwork

Learning agility

Job description

Starbucks Corporation is seeking a Shift Supervisor to support the store manager in executing daily operations, deploying partners, and maintaining a welcoming, third-place environment for customers. You will lead the shift team, delegate tasks, and uphold legendary service with prompt, high-quality beverages and a clean store.

The role emphasizes coaching, teamwork, and adherence to cash handling, safety, and health standards while delivering a consistent Starbucks Experience.