Shift Supervisor: Lead Service & Team Excellence

Starbucks; Dawson Creek; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee retailer is seeking a Shift Supervisor in Dawson Creek to assist the store manager in daily operations and create a welcoming environment for customers. The role requires strong customer service skills, the ability to lead a team, and effective communication. Responsibilities include delegating tasks, training new partners, and ensuring operational excellence. Candidates with retail experience and strong interpersonal skills are encouraged to apply for this dynamic position.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the Starbucks Experience.
• Maintain a calm demeanor during high volume periods.
• Communicate information to manager for team response.
• Provide feedback on partner performance during shifts.
• Deliver legendary customer service to all customers.
• Ensure adherence to operational policies and procedures.

Skills

Customer service experience in a retail or restaurant environment

Effective oral communication skills

Ability to direct the work of others

Strong interpersonal skills

Ability to work as part of a team

Ability to learn quickly

Job description

A leading coffee retailer is seeking a Shift Supervisor in Dawson Creek to assist the store manager in daily operations and create a welcoming environment for customers. The role requires strong customer service skills, the ability to lead a team, and effective communication. Responsibilities include delegating tasks, training new partners, and ensuring operational excellence. Candidates with retail experience and strong interpersonal skills are encouraged to apply for this dynamic position.