Shift Supervisor: Lead Customer Experience & Team

Starbucks Corp.; Brossard; On-site; CAD 37,000 - 47,000; Full time

Job summary

Starbucks Corporation in Canada is seeking a Shift Supervisor to support the store manager and lead the shift team in delivering the Starbucks Experience. You will deploy partners, assign tasks, and ensure prompt service, quality beverages and a welcoming store atmosphere.

The role requires strong customer service background, ability to coach teammates, and fluent French communication to serve a diverse customer base within a fast-paced retail environment.

Qualifications

• Experience in retail or restaurant customer service.
• Ability to direct the work of others.
• French language fluency is required.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Lead partners and delegate tasks to maintain the Starbucks Experience.
• Provide legendary customer service with prompt service and quality beverages.
• Maintain a clean and comfortable store environment.
• Model Starbucks guiding principles and support training for new partners.
• Communicate store needs and feedback to the manager to ensure smooth operations.

Skills

Customer service

Team leadership

French language fluency

Effective communication

Job description

Starbucks Corporation in Canada is seeking a Shift Supervisor to support the store manager and lead the shift team in delivering the Starbucks Experience. You will deploy partners, assign tasks, and ensure prompt service, quality beverages and a welcoming store atmosphere.

The role requires strong customer service background, ability to coach teammates, and fluent French communication to serve a diverse customer base within a fast-paced retail environment.