Shift Supervisor - Lead Customer Service & Ops Excellence

Starbucks; Delson; On-site; CAD 42,000 - 52,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor in Montérégie, Canada, to assist the store manager and lead partners during scheduled shifts. You will deploy partners, delegate tasks, and uphold the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles and contribute to a team that consistently delivers exceptional service. The role emphasizes leadership, coaching, and maintaining operational standards on shift.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during high volume to keep store operating to standard.
• Anticipates customer and store needs and engages with customers to create the Third Place.
• Communicates information to manager for shift execution and customer service.
• Supports partner training and provides coaching to improve performance.
• Delivers legendary customer service and ensures prompt service and quality beverages.
• Organizes opening/closing duties and ensures cash handling procedures are followed.
• Maintains attendance and punctuality; upholds health, safety and sanitation guidelines.

Skills

Direct the work of others

Learn quickly

Job description

Starbucks is seeking a Shift Supervisor in Montérégie, Canada, to assist the store manager and lead partners during scheduled shifts. You will deploy partners, delegate tasks, and uphold the Starbucks Experience with legendary customer service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles and contribute to a team that consistently delivers exceptional service. The role emphasizes leadership, coaching, and maintaining operational standards on shift.