Shift Supervisor: Lead the Customer Experience

Starbucks; Canada; On-site; CAD 42,000 - 56,000; Full time

Job summary

Starbucks Canada is seeking a Shift Supervisor to support the store manager and lead a team during scheduled shifts. You’ll ensure legendary service, quality beverages and a clean, welcoming environment, while modeling Starbucks guiding principles.

In this role you’ll delegate tasks, train partners, monitor operations, and maintain strict cash handling and safety standards to deliver a consistent Starbucks Experience for every customer.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly and adapt to store needs.
• Effective oral communication skills.
• Knowledge of the retail environment and customer service expectations.
• Strong interpersonal and teamwork abilities.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during high volume periods to keep store operations to standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to the manager so the team can respond and maintain the Third Place environment.
• Assists with new partner training by coaching and providing feedback.
• Provides feedback to store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing morale changes and communicating them to the manager.
• Delivers coaching to partners on shift to ensure operational excellence and improved performance.
• Delivers legendary customer service with a customer-first mindset.
• Discovers and responds to customer needs.
• Develops positive relationships with the shift team and addresses motivation and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks policies on cash handling, safety and security.
• Follows cash management and register policies.
• Follows up with baristas to ensure legendary service during shift.
• Maintains regular attendance and punctuality.
• Provides quality beverages, whole bean, and food products by adhering to recipes and presentation standards.
• Follows health, safety and sanitation guidelines.
• Recognizes and reinforces team accomplishments using tools and manager input.
• Utilizes operational tools to achieve excellence during the shift.

Skills

Direct the work of others

Learn quickly

Effective communication

Retail environment knowledge

Interpersonal skills

Team collaboration

Job description

Starbucks Canada is seeking a Shift Supervisor to support the store manager and lead a team during scheduled shifts. You’ll ensure legendary service, quality beverages and a clean, welcoming environment, while modeling Starbucks guiding principles.

In this role you’ll delegate tasks, train partners, monitor operations, and maintain strict cash handling and safety standards to deliver a consistent Starbucks Experience for every customer.