Shift Lead — Customer Service & Operations

Starbucks Corp.; Prince George; On-site; CAD 32,000 - 46,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to support the store manager in daily operations and mentor partners during shifts. You will lead a team to deliver the Starbucks Experience, ensuring legendary customer service, high-quality beverages and a clean, welcoming store.

You’ll model the company values and contribute to a great workplace culture. Responsibilities include coaching, monitoring service quality, and maintaining compliance with safety and cash-handling policies while

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication and strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Assist store manager and deploy partners during shifts.
• Maintain Third Place environment and ensure prompt service and quality beverages.
• Provide coaching and feedback to partners on shift.
• Ensure cash handling, safety and security procedures are followed.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Teamwork

Job description

Starbucks Corporation is seeking a Shift Supervisor to support the store manager in daily operations and mentor partners during shifts. You will lead a team to deliver the Starbucks Experience, ensuring legendary customer service, high-quality beverages and a clean, welcoming store.

You’ll model the company values and contribute to a great workplace culture. Responsibilities include coaching, monitoring service quality, and maintaining compliance with safety and cash-handling policies while