Shift Leader: Drive Legendary Service & Smooth Store Ops

Starbucks; Toronto; On-site; CAD 40,000 - 62,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor in Toronto to assist the store manager in executing daily operations and leading a shift team. You will deliver the Starbucks Experience with legendary customer service, coach partners, and maintain a clean, welcoming store environment.

You will model Starbucks guiding principles and contribute to a consistently great workplace where partners feel valued and customers enjoy high-quality beverages and service.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others and lead a shift team.
• Strong communication and interpersonal skills for coaching and collaboration.

Responsibilities

• Acts with integrity and promotes Starbucks culture.
• Maintains calm during high volume to keep store operations on plan.
• Delegates tasks to shift team to deliver the Starbucks Experience.
• Delivers legendary customer service and answers customer needs.
• Provides coaching and feedback to partners to improve performance.
• Follows store policies including cash handling and safety.

Skills

Direct the work

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks is seeking a Shift Supervisor in Toronto to assist the store manager in executing daily operations and leading a shift team. You will deliver the Starbucks Experience with legendary customer service, coach partners, and maintain a clean, welcoming store environment.

You will model Starbucks guiding principles and contribute to a consistently great workplace where partners feel valued and customers enjoy high-quality beverages and service.