Shift Lead - Legendary Service & Store Ops

Starbucks; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks Ottawa is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team to deliver the Starbucks Experience with friendly service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, supervise partners, train new team members, and ensure daily tasks, safety, and cash handling compliance to maintain high standards during peak and off-peak periods.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Responsibilities

• Assists with store operations during scheduled shifts.
• Leads and delegates tasks to the shift team.
• Delivers legendary customer service and ensures prompt service.
• Maintains cash handling and safety procedures.
• Provides coaching and feedback to partners on shift.
• Supports opening and closing duties as assigned.

Skills

Customer service

Leadership

Communication

Teamwork

Adaptability

Job description

Starbucks Ottawa is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team to deliver the Starbucks Experience with friendly service, quality beverages, and a clean, welcoming store environment.

You will model Starbucks guiding principles, supervise partners, train new team members, and ensure daily tasks, safety, and cash handling compliance to maintain high standards during peak and off-peak periods.