Shift Supervisor — Lead Team, Deliver Legendary Service

Starbucks; Ottawa; On-site; CAD 23,000 - 30,000; Full time

Job summary

Starbucks Ottawa is seeking a Shift Supervisor to support store operations and lead partners during scheduled shifts. You will help deliver the Starbucks Experience with legendary customer service, prompt service, and high-quality beverages and food.

You will organize opening and closing duties, coach team members, and ensure store standards, safety, and cleanliness are consistently maintained. This role rewards leadership, teamwork, and a commitment to guest satisfaction.

Qualifications

• Experience in customer service within retail or food service.
• Ability to lead a team and delegate tasks.
• Strong communication and interpersonal skills.
• Willingness to learn Starbucks policies and standards.
• Demonstrated reliability and punctuality.

Responsibilities

• Assist store manager in executing store operations during scheduled shifts.
• Lead partners and delegate tasks to deliver the Starbucks Experience.
• Provide legendary customer service with prompt service and quality beverages and products.
• Maintain a clean and comfortable store environment and ensure safety and security policies are followed.
• Coach and develop team members to improve performance and service.

Skills

Direct the work

Learn quickly

Oral communication

Retail environment

Interpersonal skills

Teamwork

Job description

Starbucks Ottawa is seeking a Shift Supervisor to support store operations and lead partners during scheduled shifts. You will help deliver the Starbucks Experience with legendary customer service, prompt service, and high-quality beverages and food.

You will organize opening and closing duties, coach team members, and ensure store standards, safety, and cleanliness are consistently maintained. This role rewards leadership, teamwork, and a commitment to guest satisfaction.