Shift Leader: Customer Experience & Team Coach

Starbucks; Brockville; On-site; CAD 42,000 - 52,000; Full time

Job summary

Starbucks in Brockville, Ontario, is hiring a Shift Supervisor to support the store manager during scheduled shifts. You will lead the team, delegate tasks and ensure the Starbucks Experience through legendary service, quality beverages and a clean, welcoming environment.

You will model Starbucks guiding principles, coach partners, and help deliver exceptional customer service while maintaining store safety and operations. This role offers growth opportunities within a globally recognized brand.

Qualifications

• Experience in customer service in retail or restaurant settings.
• Ability to direct others and provide coaching.
• Strong communication skills, both verbal and written.
• Understanding of the retail environment and customer expectations.
• Team-oriented with ability to collaborate and lead.

Responsibilities

• Lead store operations during scheduled shifts.
• Open and close the store as assigned.
• Provide legendary customer service and connect with customers.
• Delegate tasks and deploy partners for efficient service.
• Coach and train partners to improve performance and drive standards.
• Ensure cash handling and safety policies are followed.
• Maintain a positive team environment and recognize achievements.
• Monitor service quality and respond to customer needs.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Interpersonal skills

Team player

Job description

Starbucks in Brockville, Ontario, is hiring a Shift Supervisor to support the store manager during scheduled shifts. You will lead the team, delegate tasks and ensure the Starbucks Experience through legendary service, quality beverages and a clean, welcoming environment.

You will model Starbucks guiding principles, coach partners, and help deliver exceptional customer service while maintaining store safety and operations. This role offers growth opportunities within a globally recognized brand.