Shift Lead: Drive Smooth Ops & Legendary Service

Starbucks; Calgary; Sur place; CAD 42 000 - 54 000; Plein temps

Résumé du poste

Starbucks is seeking a Shift Supervisor to assist the store manager in running daily operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks, and ensure a legendary customer experience with prompt service and quality beverages.

You will model Starbucks guiding principles, foster a positive team environment, and maintain a clean, welcoming store during each shift.

Qualifications

• Experience directing a team in retail or food service.
• Excellent customer service and problem-solving abilities.
• Strong communication and people skills.

Responsabilités

• Acts with integrity and promotes the Starbucks culture and mission.
• Maintains calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs and responds accordingly.
• Delivers legendary customer service and ensures a Third Place environment.
• Provides coaching and feedback to partners on shift to improve performance.
• Organizes opening and closing duties and ensures safety and cash policies are followed.

Connaissances

Direct the work

Customer service

Team leadership

Interpersonal skills

Effective communication

Description du poste

Starbucks is seeking a Shift Supervisor to assist the store manager in running daily operations during scheduled shifts. As a team lead, you will deploy partners, delegate tasks, and ensure a legendary customer experience with prompt service and quality beverages.

You will model Starbucks guiding principles, foster a positive team environment, and maintain a clean, welcoming store during each shift.