Shift Lead — Legendary Customer Service & Team Coach

Starbucks; Brandon; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead the team in delivering the Starbucks Experience with legendary service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles, deploy partners, delegate tasks, and train new teammates while maintaining high standards of service and store welfare. This role emphasizes teamwork and efficient shift execution.

Qualifications

• Experience in customer service in retail or restaurant environment.
• Ability to direct the work of others, learn quickly, and communicate effectively.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Interpersonal skills

Teamwork

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing operations during scheduled shifts and to lead the team in delivering the Starbucks Experience with legendary service, quality beverages, and a clean store environment.

You will model Starbucks guiding principles, deploy partners, delegate tasks, and train new teammates while maintaining high standards of service and store welfare. This role emphasizes teamwork and efficient shift execution.