Shift Lead: Legendary Customer Service

Starbucks; Greater Sudbury; On-site; CAD 32,000 - 42,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to help run daily store operations and lead a team during scheduled shifts. You will deliver the Starbucks Experience with great service, maintain product quality, and ensure a clean, welcoming environment for customers.

Responsibilities include coaching partners, managing shift tasks, and upholding cash handling and safety guidelines while delivering consistent, legendary service to guests.

Qualifications

• Experience in customer service within retail or food-service settings.
• Ability to lead shift teams and delegate tasks effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to ensure smooth shifts.
• Provide legendary customer service and maintain the Starbucks Experience.
• Follow cash handling, safety, and security procedures.
• Open and close store duties as assigned; maintain a clean, inviting environment.
• Coach and support partners to improve performance and teamwork.

Skills

Direct others

Fast learner

Oral communication

Retail knowledge

Teamwork

Job description

Starbucks is seeking a Shift Supervisor to help run daily store operations and lead a team during scheduled shifts. You will deliver the Starbucks Experience with great service, maintain product quality, and ensure a clean, welcoming environment for customers.

Responsibilities include coaching partners, managing shift tasks, and upholding cash handling and safety guidelines while delivering consistent, legendary service to guests.