Shift Lead: Deliver Legendary Service & Team Excellence

Starbucks; Toronto; On-site; CAD 32,000 - 41,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering legendary customer service. You will deploy partners, delegate tasks, and maintain a clean, welcoming environment that reflects the Starbucks Experience.

You will mentor partners, manage daily operations, and ensure compliance with cash handling and safety policies while fostering a positive team dynamic and reliable service across all

Qualifications

• Direct the work of others.
• Effective oral communication within the team.
• Knowledge of the retail environment.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains composure during high volume periods to keep store operations on standard.
• Anticipates customer and store needs and responds to cues.
• Communicates with the manager to ensure third place environment during shifts.
• Provides coaching and feedback to partners on shift.

Skills

Team leadership

Oral communication

Interpersonal skills

Retail knowledge

Team player

Quick learning

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts and to lead the shift team in delivering legendary customer service. You will deploy partners, delegate tasks, and maintain a clean, welcoming environment that reflects the Starbucks Experience.

You will mentor partners, manage daily operations, and ensure compliance with cash handling and safety policies while fostering a positive team dynamic and reliable service across all