Shift Lead: Legendary Customer Experience

Starbucks; Wetaskiwin; On-site; CAD 21,000 - 28,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. You will lead a team of partners, delegate tasks, and ensure the Starbucks Experience by delivering legendary service with prompt beverage and product quality in a clean store environment.

You will model Starbucks guiding principles, maintain attendance, and drive a positive team culture while upholding cash handling and safety procedures.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong communication and teamwork skills.

Responsibilities

• Acts with integrity and promotes Starbucks culture and values.
• Maintains calm demeanor during high volume or unusual events.
• Anticipates customer and store needs and responds accordingly.
• Communicates information to the manager to create the Third Place environment on shift.
• Provides coaching and feedback to partners during shift.
• Delivers legendary customer service and ensures customer connections.
• Organizes opening and closing duties and executes store operations.
• Ensures cash handling and safety policies are followed.

Skills

Directing work

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing daily operations during scheduled shifts. You will lead a team of partners, delegate tasks, and ensure the Starbucks Experience by delivering legendary service with prompt beverage and product quality in a clean store environment.

You will model Starbucks guiding principles, maintain attendance, and drive a positive team culture while upholding cash handling and safety procedures.