ServiceNow Systems Administrator

Kelly; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Kelly in Toronto, Ontario, is seeking a ServiceNow Systems Administrator for a 1-year hybrid contract. The role requires 5+ years of hands-on ServiceNow administration and a CSA certification.

You will support ITSM solutions, system integrations, and application development, with deployments, troubleshooting, and production support. The role involves design and implementation of ServiceNow ITSM, incident/problem/change management, and collaboration in architecture and code reviews to ensure

Qualifications

• 5+ years hands-on ServiceNow administration experience.
• CSA certification is mandatory.
• Experience with ITSM processes.

Responsibilities

• Design, implement, and maintain ServiceNow ITSM solutions.
• Support incidents, problems, changes, and service requests in line with IT governance, risk, compliance, and business objectives.
• Perform ServiceNow system administration, configuration, troubleshooting, and production support.
• Support system integrations and application development; promote technical best practices.
• Participate in architecture, design, and code reviews.
• Perform root cause analysis and lead resolution of production/test issues.

Skills

ITSM experience

System administration

Troubleshooting

Education

ServiceNow CSA certification

Tools

ServiceNow

Job description

Job Title: ServiceNow Systems Administrator

Location: Toronto, ON – Hybrid

Duration: 1 year | (extension & conversion possible)

Role Overview: Seeking a ServiceNow Systems Administrator with 5+ years of hands-on ServiceNow administration experience. The successful candidate will support IT Service Management solutions, system integrations, application development, deployments, troubleshooting, and production support.

Key Responsibilities

• Design, implement, and maintain ServiceNow ITSM solutions.
• Support incidents, problems, changes, and service requests in line with IT governance, risk, compliance, and business objectives.
• Perform ServiceNow system administration, configuration, troubleshooting, and production support.
• Support system integrations and application development; promote technical best practices.
• Participate in architecture, design, and code reviews.
• Perform root cause analysis and lead resolution of production/test issues.

Must-Have Requirements

• 5+ years of hands-on ServiceNow Systems Administration experience
• ServiceNow CSA (Certified System Administrator) certification – mandatory