ServiceNow Project Manager

TTEC Digital; Toronto; Remote; CAD 146,000 - 168,000; Full time

Job summary

A leading technology services company seeks a skilled ServiceNow Project Manager to join their remote IT services team. This position requires experience in managing ServiceNow projects and applying Agile methodologies. Responsibilities include leading projects, ensuring compliance with standards, and collaborating with cross-functional teams. The role offers an annual salary of $105,000 - $120,000.

Qualifications

• 4–7 years of project management experience, ideally in consulting.
• Experience managing ServiceNow projects using Agile and Hybrid Agile.
• Familiarity with NowCreate methodology.

Responsibilities

• Lead ServiceNow projects across various modules.
• Create and manage project documentation.
• Coordinate Agile implementations with teams.

Skills

Project management

Agile methodologies

ServiceNow implementation

Organizational skills

Communication skills

Education

Bachelor’s Degree or equivalent experience

Tools

MS Project

Excel

ServiceNow-PPM/ITBM

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a skilled and motivated ServiceNow Project Manager to join our IT services team. This remote role in the US is ideal for a senior-level professional with experience managing ServiceNow projects, including implementations across modules such as SCM, ITSM, ITOM, HR, and GRC. The successful candidate will lead Agile and Hybrid Agile projects using the NowCreate methodology, ensuring successful delivery and stakeholder engagement.

This is a 100% remote opportunity!

Responsibilities

• Lead ServiceNow projects across modules, including SCM, FSM, ITSM, ITOM, HR, and GRC, among others.
• Create and manage project charters, plans, and documentation using NowCreate methodology.
• Coordinate Agile and Hybrid Agile implementations with cross-functional teams.
• Ensure compliance with project management standards and methodologies.
• Communicate project status to stakeholders and facilitate client discussions.
• Track milestones and maintain integrated delivery plans.
• Manage project activities using tools such as MS Project, Excel, and ServiceNow-PPM/ITBM.
• Support financial tracking and reporting for projects.
• Identify and manage project risks and trade-offs.
• Collaborate with internal teams to ensure efficient project execution.

Minimum Requirements

• 4–7 years of project management experience, preferably in a consulting environment.
• Experience managing ServiceNow projects using Agile and Hybrid Agile methodologies.
• Familiarity with NowCreate methodology for ServiceNow implementations.
• Bachelor’s Degree or equivalent experience.
• Strong organizational and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with project management tools including MS Project, Excel, Word, and ServiceNow-PPM/ITBM.

Preferred Qualifications

• Experience with ServiceNow modules: SCM, ITSM, ITOM, HR, and GRC.
• PMP, CAPM, or Agile certification is a plus.
• ITIL V3 or V4 Foundations Certification.
• Ability to produce clear documentation for technical and non-technical audiences.
• Team player with a proactive attitude.

$105,000 - $120,000 a year

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About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.

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