ServiceNow ITOM Developer

Alldus International Consulting Ltd; Quebec; On-site; CAD 82,656 - 137,760; Full time

Job summary

Alldus International Consulting Ltd. seeks a ServiceNow ITOM Developer to join our client in Quebec on a contract basis. You will configure and deploy FSO solutions, focusing on customer servicing, onboarding and dispute handling within the banking sector.

You will design banking service journeys, maintain data models and build automated workflows using Flow Designer and App Engine. The role requires CSA and ideally CIS-CSM credentials, plus strong governance and audit awareness.

Qualifications

• CSA Certified ServiceNow Administrator required.
• CIS-CSM certification or in progress preferred.
• Strong banking operations knowledge and regulatory awareness.

Responsibilities

• Configure and deploy ServiceNow FSO solutions including customer servicing and onboarding.
• Design and optimize banking service journeys using Process Automation Designer and workflows.
• Maintain FSO data models: customer, product and account objects.
• Build automated workflows with Flow Designer and App Engine.
• Ensure compliance with regulatory, governance, audit requirements.
• Integrate ServiceNow with core banking systems and CRM platforms.
• Collaborate with analysts, architects and stakeholders to translate needs.
• Support testing, deployment and platform enhancements for continuous improvement.

Skills

ServiceNow config

Flow Designer

App Engine

FSO/CSM/FSM

CSA certification

CIS-CSM cert

Banking ops

Stakeholder mgmt

Regulatory & audit

Job description

Our client, a leading IT consultancy in Canada, are hiring a ServiceNow ITOM Developer to join their team in Quebec on a contract basis. The successful candidate will play a key role in transforming banking operations through the ServiceNow platform, working closely with business stakeholders, architects and compliance teams to deliver scalable solutions that enhance customer servicing, streamline operational processes, and meet regulatory and audit requirements.

Responsibilities

• Configure and deploy ServiceNow Financial Services Operations (FSO) solutions, including customer servicing, complaints, disputes and account onboarding.
• Design, develop and optimize banking service journeys using Process Automation Designer, playbooks and best-practice workflows.
• Configure and maintain the FSO data model, including customer, product and account-related business objects.
• Build and enhance automated workflows using Flow Designer and App Engine.
• Ensure solutions comply with regulatory, governance, audit and operational requirements.
• Integrate ServiceNow with core banking systems, CRM platforms and other enterprise applications.
• Partner with business analysts, architects and client stakeholders to translate business needs into scalable ServiceNow solutions.
• Participate in solution testing, deployment and ongoing platform enhancements to support continuous improvement.

Skillset

• Proven experience configuring the ServiceNow platform, including Flow Designer, App Engine, and platform data models.
• Hands‑on experience with ServiceNow Financial Services Operations (FSO) or related ServiceNow products such as Customer Service Management (CSM) or Field Service Management (FSM).
• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) or actively working towards certification.
• Strong understanding of banking operations, including account opening, customer servicing, complaints handling and dispute resolution.
• Ability to translate business and regulatory requirements into effective ServiceNow solutions.
• Good understanding of governance, compliance and audit requirements within the financial services sector.
• Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical and business teams.