ServiceNow ITSM Developer

Apptoza Inc.; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Apptoza Inc. is seeking an experienced ServiceNow Tech Lead in Toronto, Canada, to design and deliver scalable ServiceNow solutions across various domains. This role requires 6-8 years of hands-on development experience, with a minimum of 2 end-to-end implementations of ServiceNow ITSM and strong integration capabilities. The ideal candidate will work closely with teams to translate requirements into technical solutions and mentor others. Experience in Agile methodologies is essential, alongside excellent communication skills.

Qualifications

• 6-8 years of hands-on ServiceNow development experience.
• Minimum of 2 end-to-end ServiceNow ITSM implementations.
• Strong knowledge of ServiceNow platform and best practices.
• Experience working in Agile Sprint-based delivery models.

Responsibilities

• Design, build, test, and deploy ServiceNow solutions.
• Develop and configure ServiceNow components.
• Build and support integrations between ServiceNow and enterprise systems.
• Implement Service Portal solutions using AngularJS.
• Coach and guide developers, administrators, and testers.

Skills

ServiceNow development

Integration using REST

Agile delivery

Communication skills

Job description

Overview

seeking an experienced ServiceNow Tech Lead to design| build| and deliver scalable ServiceNow solutions across IT and non-IT domains. The role requires strong hands-on development expertise| leadership capability| and experience working in enterprise BFSI environments.

Key Responsibilities

• Design| build| test| and deploy ServiceNow solutions using ITSM| Virtual Agent| and the Now Platform.
• Develop and configure ServiceNow components including Client Scripts| Business Rules| UI Actions| UI PoliciesScript Includes| REST APIs| Notifications| Reports| Dashboards| PA Indicators Service Catalog| Workflows| Flow Designer| and Automation Lead new implementations| enhancements| and backlog development activities.
• Build and support integrations between ServiceNow and enterprise systems.
• Implement Service Portal solutions using AngularJS.
• Support CMDB| Cloud Discovery| and platform upgrades while reducing customizations.
• Work closely with business analysts and stakeholders to translate requirements into technical solutions.
• Coach and guide developers| administrators| and testers.
• Participate in Agile delivery| sprint planning| code reviews| testing| and UAT defect resolution.
• Leverage Now Assist and AI-driven capabilities across ITSM| Virtual Agent| HRSD| and CSM.

Required Skills

• Experience: 6-8 years of hands-on ServiceNow development experience.
• Minimum 2 end-to-end implementations of ServiceNow ITSM and Virtual Agent.
• Strong knowledge of the ServiceNow platform and development best practices.
• Strong integration experience using REST and other integration mechanisms.
• Experience working in Agile Sprint-based delivery models.

Good-to-Have

• Experience with ITOM| ITAM| SAM| HAM| BCM| APM| App Engine Experience implementing Now Assist
• Excellent communication skills with ability to work across distributed teams