ServiceNow Advisor - Government of Canada Client

Robertson & Company Ltd.; Ottawa; On-site; CAD 100,000 - 130,000; Full time

Job summary

A consulting firm in Ottawa is seeking a ServiceNow Advisor for a contract role focused on implementing ITOM for a federal government client. The position requires on-site work five days a week, along with a ServiceNow Certified Technical Architect certification and prior experience in developing implementation roadmaps. The advisor will lead governance frameworks, stakeholder engagement, and the deployment of MID Servers to enhance IT operations.

Qualifications

• Eligibility for federal government Reliability-level security clearance.
• Minimum of 48 months of related experience.
• Experience with ITOM governance frameworks and automated discovery.

Responsibilities

• Establish and support an ITOM governance framework.
• Develop and maintain a phased implementation roadmap.
• Coordinate the deployment of MID Servers across IT infrastructure.
• Oversee automated discovery schedules for critical infrastructure.

Skills

ServiceNow Certified Technical Architect (CTA)

ServiceNow Certified Implementation Specialist – Discovery

Implementation roadmap development

Stakeholder engagement

Job description

ServiceNow Advisor - Government of Canada Client

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Direct message the job poster from Robertson & Company Ltd.

This on-site opportunity is for two resources to lead and coordinate the planning, adoption, and phased implementation of ServiceNow ITOM (Discovery) for a large federal government department.

This is a contract opportunity, that requires the team to be on-site 5 days/week.

Key Responsibilities:

ServiceNow Infrastructure Implementation Project

• Establish and support an ITOM governance framework, including roles, responsibilities, and decision-making structures
• Develop and maintain a phased implementation roadmap aligned with operational priorities and compliance requirements.
• Coordinate the deployment of MID Servers and credential management strategies across IT infrastructure.
• Oversee the configuration and execution of automated discovery schedules for servers, network devices, and other critical infrastructure assets.
• Support the design and implementation of a standardized CMDB data model aligned with the Common Service Data Model (CSDM).
• Facilitate integration of authoritative data sources (e.g., MECM, AD, DRIMIS) and reconciliation processes to improve CMDB completeness and accuracy.
• Lead stakeholder engagement across Service Management Centres (SMCs), Shared Services, and others to ensure alignment and adoption.
• Develop and deliver training materials and sessions using a train-the-trainer model to build internal capacity.
• Define and implement ITOM KPIs and dashboards to support executive decision-making and operational visibility.
• Provide regular progress reports, risk assessments, and recommendations for continuous improvement.
• Collaborate with partners to ensure all discovery activities meet security authorization requirements.
• Support the development of SA&A documentation and MID Server deployment matrices.

What you must bring to this role:

• Must be eligible to obtain a federal government Reliability-level security clearance
• Must have a ServiceNow Certified Technical Architect (CTA) certification, as well as a ServiceNow Certified Implementation Specialist – Discovery certification.
• Must have a minimum of 48 months of related experience.
• Must have experience developing and managing a comprehensive implementation roadmap aligned with operational priorities and compliance requirements.
• Must be willing to work on-site in Ottawa (west) 5 days/week

Only those who are qualified will be contacted.