Senior ServiceNow ITOM Technical Consultant

DXC Technology; Canada; On-site; CAD 80,000 - 110,000; Full time

Job summary

A global technology services company is seeking a Senior ServiceNow ITOM Technical Consultant in Canada. In this role, you will develop and maintain ITOM solutions while leading efforts in service mapping and event management. Ideal candidates possess a bachelor's degree and 3-5 years of experience in ServiceNow ITOM tools and functions. This full-time position offers an opportunity to work with top-tier clients and advance your career in a robust IT environment.

Qualifications

• 3-5 years of experience in ITOM management.
• Experience with ServiceNow ITOM functions and tools.
• Certifications in ServiceNow ITOM areas (e.g., discovery, service mapping).

Responsibilities

• Develop and maintain ITOM solutions within ServiceNow.
• Implement service maps and discovery schedules.
• Configure event rules within ServiceNow Event Management.

Skills

ServiceNow ITOM

Analytical skills

Problem-solving

Team collaboration

Education

Bachelor's degree in computer science or related field

Tools

ServiceNow

SailPoint

SAP

SCCM

Dynatrace

Job description

Senior ServiceNow ITOM Technical Consultant

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Responsibilities

• Develop and maintain ITOM solutions within ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, etc.).
• Good understanding of ServiceNow toolsets.
• Service Mapping and Discovery: Implement and maintain service maps and discovery schedules to ensure accurate and up-to-date configuration data.
• Event Management Implementation: Configure event rules, alerts, and notifications within ServiceNow Event Management to automate incident creation and response.
• ITOM integrations experience or knowledge (SailPoint, SAP, SCCM, Dynatrace, etc.).
• Interacts with client management to answer questions, solve problems and requests regarding complex system issues.
• Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, management information systems, or related field preferred
• At least 3-5 years of experience.
• Experience working with appropriate ServiceNow ITOM functions and tools.
• Certifications in ServiceNow ITOM space like discovery, service mapping etc.
• Experience working with company products and services.
• Experience working with company and client documentation and ServiceNow ITOM Management procedures.
• Experience developing complex ServiceNow ITOM Management implementations and organizational processes.

Preferred Qualifications

• Strong analytical and problem-solving skills
• Good personal computer and business solutions software skills
• Ability to work independently and as part of a team

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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