ServiceNow Business Analyst

Soroc Technology; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a ServiceNow Business Analyst/Administrator for a 6-month contract in Toronto. The role involves acting as a bridge between business stakeholders and technical teams, focusing on process improvement and platform adoption. Candidates should have at least 5 years of experience in Business Analysis with Enterprise clients and strong skills in Agile methodologies, Jira, and Confluence. Experience in the banking sector is a plus.

Qualifications

• Minimum 5 years of experience as a Business Analyst with Enterprise clients in ServiceNow modules.
• 5 years experience in Agile methodology.
• Strong experience with documentation and creating user stories.

Responsibilities

• Act as a liaison between business stakeholders and ServiceNow technical teams.
• Gather and document requirements and create user stories.
• Support process improvement and platform adoption.

Skills

Business Analyst with Enterprise clients

Agile methodology

Jira

Confluence

Scrum

Documentation and user stories creation

Job description

Overview

We are looking for a ServiceNow Business Analyst / Administrator on contract for one of our banking clients in Toronto.

Client: Bank

Location: Toronto, 2 days a week onsite

Duration: 6 months

Role Summary

The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical ServiceNow teams, gathering and translating business requirements into functional specifications that enable effective ServiceNow solutions. The role focuses on process improvement, platform adoption, and value realization, not platform development.

Responsibilities

• Act as a liaison between business stakeholders and ServiceNow technical teams to translate business needs into functional requirements.
• Gather and document requirements, create user stories, and support acceptance criteria and testing efforts.
• Support process improvement, platform adoption, and value realization within the ServiceNow implementation.

Must Have skills / experience

• Minimum 5 yrs of experience as Business Analyst with Enterprise clients in ServiceNow Modules
• 5 yrs experience in Agile methodology
• 5 yrs experience in Jira, Confluence and Scrum
• Strong experience with documentation and creating user stories

Nice to have

• Prior experience working with ServiceNow/ Asset Management / CMDB
• Prior experience working with Banking Sector