Service Owner

SereneAid; Edmonton; On-site; Confidential; Full time

Job summary

A government modernization consultancy is looking for a Service Owner in Edmonton to lead the transformation of Land Titles services. Responsibilities include managing product roadmaps, collaborating with agile teams, and ensuring the delivery of user-focused solutions. Ideal candidates will have experience in service ownership, agile leadership, and stakeholder engagement. This role is essential for integrating innovative digital solutions into registry services, with a focus on user needs and measurable value.

Qualifications

• Proven experience in service ownership, product management, or agile delivery leadership.
• Strong understanding of agile frameworks and digital transformation initiatives.
• Exceptional stakeholder engagement and communication skills.

Responsibilities

• Lead the end-to-end modernization of Land Titles registry services.
• Act as the voice of the client and ensure services meet user needs.
• Manage product roadmaps and service delivery plans.

Skills

Service ownership

Agile delivery leadership

Stakeholder engagement

Digital transformation

Job description

We are seeking a highly motivated Service Owner to join our Registries Modernization team. This role is critical in leading the transformation of Land Titles services by replacing legacy systems with innovative, client‑centric digital solutions. You will guide agile product teams, collaborate with key stakeholders, and ensure delivery of efficient, user‑focused registry services.

Tasks

• Lead the end-to-end modernization of Land Titles registry services in an agile environment.
• Act as the voice of the client, ensuring services meet user needs and deliver measurable value.
• Manage product roadmaps, service delivery plans, and ensure alignment with business objectives.
• Collaborate closely with cross‑functional agile teams including product managers, designers, developers, and operations.
• Identify opportunities for innovation, service improvement, and technology integration.
• Oversee and ensure quality and performance of the digital Land Titles service offerings.

Requirements

• Proven experience in service ownership, product management, or agile delivery leadership.
• Strong understanding of agile frameworks and digital transformation initiatives.
• Exceptional stakeholder engagement and communication skills.
• Experience working with or modernizing registry or government systems is an asset.
• Ability to translate complex processes into intuitive, user‑friendly services.

Preferred Skills

• Familiarity with land registry systems or legal documentation processes.
• Background in managing cloud‑based digital product implementations.
• Experience working within high‑compliance or regulated environments.