Service Coordinator

WORKFORCE - Staffing Solutions; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Extended benefits plan

Vacation allotment

RRSP matching program

Job summary

A leading staffing agency is seeking a service writer for a heavy equipment repair environment in Mississauga. The role involves providing administrative support, scheduling services, ensuring compliance with safety regulations, and assisting technicians. Candidates should have at least 3 years of relevant experience in service coordination, strong interpersonal skills, and fluency in English. This position offers a competitive salary between 65-75k, along with benefits such as vacation allotment and an RRSP matching program.

Qualifications

• 3+ years of service coordination, dispatch, and service writing in a repair environment.
• Effective use of computer systems for operations.
• Legally entitled to work permanently in Canada.

Responsibilities

• Provide administrative support to the service department.
• Schedule services and ensure efficient repair processes.
• Ensure compliance with safety regulations.
• Support mechanics/technicians with proper technical descriptions.
• Manage customer communication regarding repairs.

Skills

Strong interpersonal skills

Organizational skills

Fluent in verbal and written English

Job description

Overview

Currently seeking a service writer to work in a heavy equipment repair environment.

Duties

• Providing administrative support to service department
• Scheduling service and ensuring efficient process for field/shop repairs completed by technicians
• Ensuring compliance with safety regulation
• Making sure mechanics have clear understanding of scope of work/time allotted for repairs
• Ensuring required parts are in place, working with parts department
• Supporting mechanics/technicians to perform proper technical descriptions and writing
• Processing of work orders and ensuring timely close off of work orders
• Ensuring customers are informed and updated on repair processes, costs, and delivery of service

The successful candidate will be able to effectively use computer systems and keep the operations of the service department organized for a team of shop and field based heavy duty technicians.

Schedule & Compensation

Mon-Fri position with compensation ranging from 65-75k based on level of experience in a related role and fit for the organization. Extended benefits plan, vacation allotment, RRSP matching program. Monday to Friday 7am-4pm on site.

Requirements

• 3 plus years of service co-ordination, dispatch, service writing experience in a machine/equipment repair environment
• strong interpersonal and organizational skills
• fluent in verbal and written English
• legally entitled to work permanently in Canada