Service Dispatcher

Leavitt Industrial Group; City of Langley; On-site; CAD 55,000 - 68,000; Full time

Benefits offered by this job

Medical health plan

Dental coverage

Vision coverage

Prescription drug coverage

Health care spending account

Life insurance

Short-term disability

Travel insurance

Sick leave (employer-paid)

Employee assistance program

RRSP matching

Job summary

Leavitt Machinery in Langley, BC is seeking an organized Service Dispatcher to coordinate service jobs, assign tasks to Technicians, and ensure service delivery meets customer expectations.

Based onsite, you will manage work orders in our ERP, communicate with service and parts teams, and maintain safety and billing processes while upholding a strong customer focus.

Qualifications

• Previous work experience dispatching or scheduling
• Proficiency with Word, Excel and Outlook
• Strong organizational and planning skills
• Customer-oriented mindset and excellent communication
• Ability to prioritize and manage multiple demands

Responsibilities

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Communicating with Service and Parts teams to optimize workloads
• Managing incoming job leads using established processes
• Maintaining professional communication with customers
• Managing the WIP Report and billing for customers
• Ensuring adherence to safety programs and incident reports

Skills

Dispatching

MS Office

Organizational skills

Customer focus

Communication skills

Interpersonal skills

Multitasking

Tools

Microsoft Office

Job description

Current job opportunities are posted here as they become available.

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for an organized and customer-oriented Service Dispatcher to join our team in Langley, British Columbia. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous work experience related to dispatching or scheduling
• Strong proficiency with Microsoft Office (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching

The base pay range for this role is: $55,400 to $67,700 per year, depending on experience.

This is an onsite role based in Langley, British Columbia.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.