Dispatcher

Canada Cartage Group; Oshawa; On-site; CAD 42,000 - 64,000; Full time

Job summary

Canada Cartage Systems LP is seeking a Dispatcher to manage day-to-day driver dispatch in a busy environment. You will coordinate with drivers, customers and staff, ensuring accurate data entry in the transportation management system and clear communication to minimize delays.

The role follows a dayshift, Monday–Friday schedule with occasional weekend work. Strong communication, organization and multitasking skills are essential to maintain high customer satisfaction.

Qualifications

• Minimum 6 months of dispatching experience in a transportation environment.
• Willing to work weekends when required.
• Able to work independently.
• Post-secondary or equivalent experience an asset.
• Excellent verbal and written communication skills.
• Direct experience with staff scheduling in a variable work volume environment.
• Knowledge of 24 x 7 operation, preferably in the transportation industry.
• Trained in Hours of Service and E‑log an asset.

Responsibilities

• Facilitate daily communication with customers, drivers and staff.
• Review driver productivity and utilization reports and provide recommendations to the Manager.
• Monitor and audit daily driver activities to ensure accuracy.
• Ensure drivers are compliant and working productively.
• Handle order entry, data entry and bookings with shippers and customers.
• Maintain internal templates and spreadsheets.
• Assist in planning for the next day.
• Start/Close daily trips and end-of-week trips in a timely manner.

Skills

Dispatching experience

Communication skills

Analytical ability

Multitasking

Education

Post-secondary education

Tools

MS Outlook

Excel

PowerPoint

Word

Job description

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The Dispatcher will be responsible for managing day-to-day operations of driver dispatch in a busy environment, scheduling, routing and ensuring that all activities are accurately recorded in the company's transportation management system. The dispatcher will also be expected to communicate effectively with drivers to provide clear instructions and address any issues that arise during transit. Additionally, the role requires close coordination with other departments to ensure timely deliveries and maintain high customer satisfaction.

Schedule

Dayshift, Mon - Friday

What you will do

• Facilitate daily communication and address issues with customers, drivers, and staff
• Review driver productivity and utilization reports and provide recommendations to the Manager
• Monitor and audit daily driver activities (non-rev hours, start times, finish times, delays, etc)
• Ensuring drivers are compliant and working in a productive manner
• Order Entry, Data entry, Appointment bookings with shippers, receivers, and customers
• Maintaining internal templates and spreadsheets
• Assist in setting up planning for the next day
• Start / Close Daily trips, or end-of-week trips in a timely manner to keep the system as accurate as possible
• Customer Facing Responsibilities
• Answering phone call inquiries providing the highest level of customer service
• Providing professional responses to customer emails and communications

What You’ll Bring

• Minimum 6 months of Dispatching experience in a transportation environment
• Willing to work weekends when required
• Able to work independently
• Post-secondary or equivalent experience an asset
• Excellent verbal and written communication skills
• Direct experience with staff scheduling in a variable work volume environment
• Knowledge of 24 x 7 operation, preferably in the transportation industry
• Post-secondary or equivalent experience an asset
• Trained in Hours of Service and E-log an asset

Skills & Competencies

• Strong analytical, communication and judgment skills
• Proficient in MS Outlook, Excel, PowerPoint and Word
• Ability to work in a fast-paced environment
• Ability to multitask and handle projects simultaneously

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.