Bus Dispatch & Operations Coordinator

First Student; Fort Frances; On-site; CAD 28,000 - 39,000; Full time

Job summary

First Student is seeking a Dispatcher in Canada to oversee bus routes and scheduling, while counseling drivers and monitors and handling high-volume phone and radio traffic.

The role emphasizes accuracy, safety, and strong customer service skills with experience in dispatch or terminal operations. Candidates should be able to meet deadlines and work within a busy transportation environment.

Qualifications

• 3-5 years of dispatch experience.
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Experience in terminal operations, dispatch, or driver roles.
• Computer literacy required.
• Subject to background check.

Responsibilities

• Oversees routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Reports scheduling issues to Operations Supervisor/Contract Manager.
• Serves as liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Assists with supervision of day-to-day operations.
• Completes special projects.

Skills

3-5 years experience

High school diploma

Radio dispatch equipment

Excellent communication

Deadline-driven

Terminal operations/dispatch

Computer literate

Background check

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student is seeking a Dispatcher in Canada to oversee bus routes and scheduling, while counseling drivers and monitors and handling high-volume phone and radio traffic.

The role emphasizes accuracy, safety, and strong customer service skills with experience in dispatch or terminal operations. Candidates should be able to meet deadlines and work within a busy transportation environment.