Service Dispatcher

Capital Ford Lincoln (Winnipeg); Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Medical benefits

Dental benefits

Disability insurance

Health Spending Account

Employee assistance program

Vehicle discounts

Cell phone plan

Service awards

Job summary

Capital Ford Lincoln (Winnipeg) is seeking a Service Dispatcher to act as the central nerve center of the service department. You will direct repair workflow, pair jobs with technicians, and collaborate with Service Advisors to keep work moving smoothly.

Ideal candidates have automotive service dispatching experience, strong organization, and excellent communication. A valid driver's license is required, and you will thrive in a fast-paced, team-oriented shop environment in Winnipeg.

Qualifications

• Prior experience in automotive service dispatching, service coordination, or shop management.
• Deep understanding of vehicle repair processes and dealership management systems (DMS).
• Master-level organizational skills with the ability to balance multiple priorities in a high-energy environment.
• Proven communications that keep all stakeholders on the same page.
• Sharp problem-solving instincts.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Command the Workflow: Efficiently assign and dispatch repair orders based on technician expertise, job urgency, and availability.
• Keep Lines Open: Act as the main bridge between Technicians, Service Advisors, and Parts to keep repairs on track and customers informed.
• Drive Quality & Efficiency: Monitor repair progress, eliminate technician downtime, and track time and parts within our DMS system.
• Own the Floor: Solve real-time schedule disruptions to keep the shop running safely, productively, and profitability.

Skills

Automotive dispatching

DMS knowledge

Organizational skills

Communication skills

Problem solving

Driver's license

Tools

DMS software

Job description

Company: Capital Ford Lincoln (Winnipeg) If you thrive under pressure, love turning chaos into smooth productivity, and know how to keep a team running like a well-oiled machine, Capital Ford Lincoln in Winnipeg wants you at the controls. As our Service Dispatcher, you won't just dispatch jobs - you’ll be the central nerve center of our service department. You'll direct repair workflow, match high-skill jobs to top technicians, partner with Service Advisors, and solve operational bottlenecks before they even happen. If you know automotive repairs inside and out and excel at keeping work moving fast.

What You’ll Do

• Command the Workflow: Efficiently assign and dispatch repair orders based on technician expertise, job urgency, and availability.
• Keep Lines Open: Act as the main bridge between Technicians, Service Advisors, and Parts to keep repairs on track and customers informed.
• Drive Quality & Efficiency: Monitor repair progress, eliminate technician downtime, and track time and parts within our DMS system.
• Own the Floor: Solve real-time schedule disruptions to keep the shop running safely, productively, and profitability.

What You Bring

• Prior experience in automotive service dispatching, service coordination, or shop management.
• Deep understanding of vehicle repair processes and dealership management systems (DMS).
• Master-level organizational skills with the ability to balance multiple priorities in a high-energy environment.
• Proven communications that keep all stakeholders on the same page.
• Sharp problem-solving instincts.
• Valid driver's license with an acceptable driving record.

What’s In It for You (The Capital Advantage)

• Financial Stability: Competitive pay plans that are reviewed regularly.
• True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.
• Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
• Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!
• Investment in Your Future: Optional RRSP deductions – because long-term matters, too.
• Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network.
• Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process. There is one clear answer on how we’ve become a leading provider in the automotive industry. It is the people at Capital Automotive Group who make us who we are. They come from a variety of professional backgrounds, at all career levels from the most junior to the most senior. If you share our commitment to doing what’s best for our customers, enjoy working in teams and hold yourself to the highest ethical standards, you will fit right in.