Service Dispatch Coordinator

United Farmers of Alberta Co-operative Limited; Grande Prairie; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Annual incentive program

Overtime eligible

Health and dental benefits

RRSP program

Paid vacation

Employee assistance program

Career progression

Job summary

Bar W Petroleum & Electric in Grande Prairie is seeking a Service Administrator to support the service operations team. You will issue work orders, prepare for invoicing, dispatch contractors, and assist with scheduling and admin tasks.

Reporting to the Service Manager, this role requires strong communication, proficiency in Microsoft Office, and 3–5 years of dispatch support experience. A Business or Office Administration diploma is an asset.

Qualifications

• 3–5 years’ experience in a dispatch support role.
• Proficiency in Microsoft Office Suite.
• Customer service experience.
• Team work and multi-tasking experience.
• Proven strong communication skills, both verbal and written.

Responsibilities

• Answer customer inquiries and forward to appropriate departments; track call status.
• Issue work orders and prepare for invoicing.
• Handle administrative workflow from field service team; ensure accuracy and efficiency.
• Coordinate dispatch of sub-contractors as directed.
• Verify credit or COD status before conducting business with customers.
• Assist Service Manager and Dispatch Coordinator in scheduling work for technicians.
• Initiate WCB and Health and Safety requirements for sub-contractors.
• Issue and record purchase orders.
• Assist all other administrative staff.

Skills

Dispatch coordination

Customer service

Microsoft Office Suite

Strong communication

Teamwork

Education

Business or Office Administration diploma

Job description

Bar W Petroleum & Electric in Grande Prairie is seeking a Service Administrator to support the service operations team. You will issue work orders, prepare for invoicing, dispatch contractors, and assist with scheduling and admin tasks.

Reporting to the Service Manager, this role requires strong communication, proficiency in Microsoft Office, and 3–5 years of dispatch support experience. A Business or Office Administration diploma is an asset.