Service Administrator- BarW

United Farmers of Alberta Co-operative Limited; Grande Prairie; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Annual incentive program

Overtime eligible

Health and dental benefits

RRSP program

Paid vacation

Employee assistance program

Career progression

Job summary

Bar W Petroleum & Electric in Grande Prairie is seeking a Service Administrator to support the service operations team. You will issue work orders, prepare for invoicing, dispatch contractors, and assist with scheduling and admin tasks.

Reporting to the Service Manager, this role requires strong communication, proficiency in Microsoft Office, and 3–5 years of dispatch support experience. A Business or Office Administration diploma is an asset.

Qualifications

• 3–5 years’ experience in a dispatch support role.
• Proficiency in Microsoft Office Suite.
• Customer service experience.
• Team work and multi-tasking experience.
• Proven strong communication skills, both verbal and written.

Responsibilities

• Answer customer inquiries and forward to appropriate departments; track call status.
• Issue work orders and prepare for invoicing.
• Handle administrative workflow from field service team; ensure accuracy and efficiency.
• Coordinate dispatch of sub-contractors as directed.
• Verify credit or COD status before conducting business with customers.
• Assist Service Manager and Dispatch Coordinator in scheduling work for technicians.
• Initiate WCB and Health and Safety requirements for sub-contractors.
• Issue and record purchase orders.
• Assist all other administrative staff.

Skills

Dispatch coordination

Customer service

Microsoft Office Suite

Strong communication

Teamwork

Education

Business or Office Administration diploma

Job description

Bar W Petroleum & Electric is a diverse contracting and service company supporting two major industry sectors in Alberta B.C., Saskatchewan, NWT and Yukon, the Industrial/Commercial Electrical Industry, and the Downstream Petroleum Industry. Bar W has built a strong foundation of people, reputation, and integrity since 1988. Bar W is owned and operated by the United Farmers of Alberta since 2007.

Job Summary:

Reporting to the Service Manager, the Service Administrator acts as the front-line support for the service operations teams. This role is responsible for issuing work orders, purchase orders, dispatch contractors and assists Service Manager and dispatcher with scheduling of work, also assists with other administration duties.

This positon will be at our Grande Prairie location.

Why work at BarW?

• Competitive compensation, annual incentive program and overtime eligible
• Employer paid benefits: health, dental, health care spending account, personal spending account (health and fitness) & more
• RRSP program
• Paid vacation
• Employee and family assistance program
• Career progression with an industry leading team of experts
• Company/Personal safety program

What will you be doing?

• Answer customer inquiries and forward to appropriate departments. Track and update call status in various computer systems.
• Issue work orders and prepare for invoicing.
• Handling administrative workflow from field service team, ensuring accuracy and efficiency.
• Coordinate the dispatching sub-contractors as directed.
• Responsible to verify credit or COD status prior to conducting business with customer.
• Assist Service Manager and Dispatch Coordinator in scheduling of work for technicians.
• Initiate WCB and Health and Safety requirements for sub-contractors.
• Issue and record purchase orders.
• Assists all other administrative staff.
• Business or Office Administration diploma would be an asset.
• Proficiency in Microsoft Office Suite.
• 3 - 5 years’ experience in a dispatch support role position.
• Previous experience with work orders and purchase orders an asset.
• Customer Service experience.
• Team work and multi-tasking experience.
• Proven strong communication skills, both verbal and written.

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands‑on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact [e-mail] .

Stay Connected

We thank all applicants for their interest. Only those selected for an interview will be contacted.