Service Dispatcher & Scheduler — Coordinate Field Techs

Ainsworth Inc; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Job summary

GDI Ainsworth in Edmonton is seeking a Service Coordinator/Dispatcher to be the initial contact between customers and field personnel. You will handle incoming calls, troubleshoot issues, and schedule service work with clear instructions for technicians.

This role requires strong customer service, detail orientation, and the ability to coordinate multiple schedules under pressure. You will log work, update portals, and help ensure service quality across our team.

Qualifications

• 1-2 years of Dispatcher experience is an asset.
• Experience with national accounts is an asset.
• Data Entry to Customer Web Portals.
• Proficiency with MS Office applications; Excel is essential.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Attention to detail and multi-tasking.
• Ability to follow and perform to customer guidelines.
• Demonstrated coordination, organization, and interpersonal skills.
• Bilingual considered an asset, but not required.

Responsibilities

• Answer incoming service calls promptly and log requests accurately.
• Prioritize, schedule, and dispatch work orders to field technicians, ensuring timely service delivery.
• Update customer portals and communicate work order status as needed.
• Coordinate with customers and technicians to gather missing information and confirm service completion.
• Develop and manage technician schedules based on job urgency, location, and skill requirements.
• Support field staff and interface with internal teams to ensure service success.
• Review completed work daily for accuracy and completeness.
• Process technician payroll and assist with administrative duties as needed.
• Act as a customer advocate to resolve issues and improve service quality.
• Continuously improve scheduling and dispatch processes to enhance customer satisfaction.
• Follow all company policies, including safety and quality standards.
• Perform other duties as assigned by management.

Skills

Customer service

Verbal and written communication

Attention to detail

Multi-tasking

Independent judgment

Work under pressure

Coordination

Interpersonal skills

Bilingual (asset)

Follow customer guidelines

Education

Career college diploma

Tools

MS Office

Excel

Job description

GDI Ainsworth in Edmonton is seeking a Service Coordinator/Dispatcher to be the initial contact between customers and field personnel. You will handle incoming calls, troubleshoot issues, and schedule service work with clear instructions for technicians.

This role requires strong customer service, detail orientation, and the ability to coordinate multiple schedules under pressure. You will log work, update portals, and help ensure service quality across our team.