Dispatch Admin

Mcdougall-Energ; Tillsonburg; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Pay: $23.00 per hour

Group RRSP

Employee Assistance Program (EAP)

Life & Disability Insurance

Referral bonuses

Job summary

McDougall Energy in Tillsonburg, Ontario is seeking a dynamic Dispatch Administrator to join the Operations team. You will provide administrative support to the dispatch function and help coordinate transportation activities, ensuring accurate records and timely processing of customer requests.

The ideal candidate will combine strong customer service, multitasking, and solid computer skills with an ability to work in a fast-paced team.

Qualifications

• The ideal candidate will have strong customer service and communication skills.
• Ability to multitask and work in a fast-paced team environment.
• Strong computer and administrative skills.
• Excellent problem solving and analytical abilities.
• Transportation and/or fuel related experience is an asset.

Responsibilities

• Receive and process customer requests related to fuel deliveries, account inquiries, and other delivery-related services in a professional and timely manner.
• Assist the Dispatcher with planning and scheduling deliveries to maximize operational efficiencies and optimize equipment utilization.
• Ensure all dispatch documentation, delivery records, and required paperwork are accurate, complete, and submitted in a timely manner to support inventory reconciliation and operational reporting.
• Provide administrative support to the Operations team, including maintaining records, preparing reports, and coordinating documentation.
• Respond to customer inquiries and resolve issues promptly, escalating concerns as appropriate to ensure a high level of customer satisfaction.

Skills

Customer service

Multitasking

Administrative skills

Problem solving

Analytical abilities

Transportation experience

Tools

Microsoft Office

Job description

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY:

McDougall Energy is seeking a dynamic and detail-oriented individual to join our team as a Dispatch Administrator within our Tillsonburg operation. Reporting to the Operations Manager, this position is an integral member of the Operations team and is responsible for providing administrative support to the dispatch function while ensuring the efficient coordination of transportation activities.

Responsibilities include:

• Receive and process customer requests related to fuel deliveries, account inquiries, and other delivery-related services in a professional and timely manner.
• Assist the Dispatcher with planning and scheduling deliveries to maximize operational efficiencies and optimize equipment utilization.
• Ensure all dispatch documentation, delivery records, and required paperwork are accurate, complete, and submitted in a timely manner to support inventory reconciliation and operational reporting.
• Provide administrative support to the Operations team, including maintaining records, preparing reports, and coordinating documentation.
• Respond to customer inquiries and resolve issues promptly, escalating concerns as appropriate to ensure a high level of customer satisfaction.

ABOUT YOU:

The ideal candidate will have:

• Well-developed customer service and communication skills
• Ability to multitask and work in a fast-paced team environment
• Strong computer and administrative skills
• Excellent problem solving and analytical abilities
• Transportation and/or fuel related experience an asset

WHAT WE OFFER:

We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We offer a comprehensive total rewards package including:

• Pay: $23.00 per hour
• Employer-matched Group RRSP
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Bonus Incentives through Employee and Customer Referral Programs

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.