Service Coordinator /Cashier

Laura Canada; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A retail company in Saskatoon is seeking a Service Coordinator to assist with merchandise management and provide exceptional customer service. The ideal candidate should have experience in a retail environment and possess strong customer service skills. Responsibilities include handling transactions, managing merchandise presentation, and ensuring customer satisfaction. This full-time position offers an engaging work setting with opportunities for skill development.

Qualifications

• Experience in a retail environment preferred.
• Demonstrates initiative consistently.
• Positive attitude and confidence.

Responsibilities

• Provides exemplary customer service at the cash desk.
• Unpacks and accurately verifies all incoming merchandise.
• Executes all P.O.S. procedures accurately and efficiently.

Skills

Customer Service

English proficiency

Basic computer skills

Job description

Role Summary

The Laura Canada Service Coordinator assists with the management of merchandise in various ways, including receiving, visual merchandising, window display, markdowns, cash desk operations, and preparing outgoing merchandise. Provides exemplary service to all customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service at the cash desk, including stopping, dropping, and serving customers when needed, managing line-ups, acknowledging clients, folding and handling merchandise with care, and handing purchases to clients.
• Captures all relevant customer information, including emails, and enters them into the CRM (Customer Relations Management) system.
• Promotes the loyalty program effectively to all customers.
• Promotes and executes customer orders.
• Handles customer issues/questions related to returns, orders, or exchanges professionally and positively.

2. Merchandise and Visual Presentation

• Unpacks and accurately verifies all incoming merchandise, steaming when necessary, and removing excess tags promptly.
• Places goods on the sales floor following visual merchandising directives.
• Assists management by changing product placement within the store to ensure coherence in color and product stories, especially as new goods arrive and older goods are sold.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Assists management by installing marketing signage throughout the store, reading emails, and taking appropriate action.
• Dresses window mannequins according to visual standards and any mandatory directives.
• Maintains the cash desk in a clean and organized manner.

3. P.O.S System

• Executes all P.O.S. procedures accurately and efficiently, including refunds, transfers, and customer orders.
• Controls all cash handling and adheres to LP policies and procedures, including float counts and deposits.
• Executes administrative requirements with a sense of urgency, such as managing communications received via email, customer orders, and supply orders.

Requirements

• Experience in a retail environment preferred.
• Sense of urgency.
• Basic computer skills.
• Professional conduct.
• Demonstrates initiative consistently.
• Positive attitude and confidence.
• English proficiency.

Additional Information

The position is located at Midtown Mall @ Melanie Lyne.

Remote Work: Employment Type: Full-time

Key Skills

Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing

Experience: years

Vacancy: 1