Service Coordinator / Branch Administrator

Finning International Inc.; Whitehorse; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

7x7 schedule

Competitive compensation

Benefits package

Career growth opportunities

Safe and collaborative environment

Job summary

Finning Canada in Whitehorse, Yukon, is seeking a Service Coordinator to manage service requests, orders, and planning for repair work across heavy equipment industries.

You will coordinate scheduling, documentation, and customer communications, ensuring timely progress and strong cross-team collaboration in a dynamic branch. The role emphasizes accuracy, workflow control, and customer satisfaction, with a focus on safety and efficiency.

Qualifications

• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or related field.
• 2-4 years of coordination, administration, service support, project or operations experience.
• Experience in construction, heavy equipment, mining, oil and gas, forestry, transportation, or industrial services is an asset.

Responsibilities

• Coordinate service and repair activities from initial customer request through job completion.
• Open, track, and maintain service work orders and documentation.
• Review customer requirements and service history to ensure accurate repair plans.
• Support scheduling and planning to meet customer commitments.
• Monitor job progress and identify delays, risks, or issues.
• Coordinate transportation, parts movement, and third-party contractors when required.
• Maintain records and assist with warranty, invoicing, and billing processes.
• Prepare reports, meeting materials, and job documentation.
• Provide regular updates to customers and internal teams on job status.

Skills

Coordination

Administrative support

Customer service

Scheduling

Documentation

Education

Post-secondary education in Business Administration or related field

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Location: Whitehorse, Yukon Schedule: 7 Days On / 7 Days Off Rotation Employment Type: Full-Time Join a Team That Keeps Industry Moving At Finning, we help customers across construction, mining, forestry, transportation, and heavy equipment industries keep their operations running.

Job Description

What You'll Be Doing

Service Coordination

• Coordinate service and repair activities from initial customer request through job completion.
• Open, track, and maintain service work orders and job documentation.
• Review customer requirements, service history, and supporting information to ensure repair plans are accurate.
• Support scheduling and planning activities to help service teams meet customer commitments.
• Monitor job progress and identify potential delays, risks, or issues.
• Coordinate transportation, parts movement, and third-party contractors when required.

Administrative Support

• Maintain accurate records and real-time updates within company systems.
• Manage document control and ensure all service records are complete and accurate.
• Support warranty, invoicing, and billing processes.
• Prepare reports, meeting materials, and job documentation.
• Assist with site access requirements, training records, and contractor documentation.

Customer & Stakeholder Communication

• Provide regular updates to customers and internal teams on job status.
• Respond to service-related inquiries in a professional and timely manner.
• Participate in planning and scheduling meetings.
• Capture and track action items to ensure timely completion.
• Build strong working relationships with customers, technicians, supervisors, and support teams.

What You Bring

Qualifications & Experience

• Post-secondary education in Business Administration, Office Administration, Accounting, Project Coordination, or a related field is considered an asset.
• 2-4 years of experience in a coordination, administration, service support, project support, or operations role.
• Experience in industries such as construction, heavy equipment, mining, oil and gas, forestry, transportation, or industrial services is an asset.

Nice to Have

• Understanding of heavy equipment, mechanical repair processes, parts, or service operations.
• Experience supporting work orders, invoicing, warranty administration, or project coordination.
• Familiarity with customer service or field service environments.

Why Join Finning?

• Competitive compensation and benefits package.
• Unique 7x7 work schedule that supports work-life balance.
• Opportunity to work in a dynamic branch environment where no two days are the same.
• Career growth and development opportunities within a leading industrial organization.
• Be part of a team committed to safety, customer service, and operational excellence.

Ready to build your career in a role that combines administration, coordination, and customer service?

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.