Technical Service Representative - Mildred Lake

Finning International Inc.; Fort McMurray; On-site; CAD 70,000 - 100,000; Full time

Job summary

Finning Canada is seeking a Technical Service Representative for a permanent role at Mildred Lake. You will support customer machine fleet health and optimization, maintain Caterpillar OEM standards, and build strong customer relationships.

The role involves on-site mining equipment service, customer visits, providing analysis, and recommending repair options while ensuring timely communication. Ideal candidates have a Journeyperson Red Seal Heavy Equipment Technician credential, at least five

Qualifications

• Journeyperson Red Seal Heavy Equipment Technician with mechanical experience.
• Minimum 5 years’ experience in a customer service role.
• Strong verbal and written communication skills.
• Strong organizational, problem solving and time management skills.
• Valid driver’s abstract and a valid license.
• Strong experience with Caterpillar Mining products.

Responsibilities

• Work towards minimizing equipment downtime and maintain production requirements as scheduled.
• Send technical analysis to the customers, and provide recommended service and repair options.
• Based on the technical audit of the machine, make recommendations on components to replace.
• Maintain open lines of communication with internal and external departments.
• Ensure analysis, maintenance and repair recommendations are provided to appropriate groups.
• Escalate quickly any machine down situations to the right people.
• Build and maintain a reporting database of equipment technical issues.
• Provide technical support for commercial and operations teams.

Skills

Red Seal Tech

Customer service

Strong communication

Education

Red Seal Technician

Tools

Caterpillar Mining tools

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position

This role is positioned as a Permanent Position and operates on a Continuous 14 x 14 Shift located at Mildred Lake.

As a Technical Service Representative you will primarily be responsible for supporting customer machine fleet health and optimization objectives, retaining good customer relationships, and improving the operation and maintenance of mining equipment to Caterpillar OEM standards and specifications. In addition, the position is responsible for attending scheduled customer visits, aiding in resolving customer complaints and concerns, and forecasting/supporting future customer requirements. This is a great opportunity to join a dynamic team with broad business exposure and great potential for career growth.

Job Description

• Work towards minimizing equipment downtime and maintain production requirements as scheduled.
• Send technical analysis to the customers, and provide the customer with recommended service and repair options.
• Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be replaced.
• Must develop and maintain open lines of communication with all supportive internal and external departments.
• Ensure analysis, maintenance and repair recommendations are provided to appropriate groups in a timely manner.
• Rapid escalation to the appropriate individuals and/or groups of any machine down situations.
• Accountable for building and maintaining a reporting database of all equipment technical issues.
• Technical support for commercial and operations team to provide value based insights in support of customer objectives.
• Part of a dynamic and supportive team structure that’s responsible for aiding in repair execution effectiveness and establishment of best practices recommendations.

Qualifications

• Journeyperson Red Seal Heavy Equipment Technician with mechanical experience/aptitude.
• Minimum 5 years’ experience in a customer service role.
• Strong communication skills including verbal and written.
• Strong organizational, problem solving and time management skills.
• Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• A high attention to detail.
• Ability to work well under pressure.
• Self-starter and ability to work in a team environment as well as independently.
• Valid drivers abstract.
• Strong experience and technical background with Caterpillar Mining products.

This offer is contingent on a satisfactory review of your driver's abstract. This can be obtained at any local registry branch and the cost of this document will be your responsibility. You are required to maintain a valid driver's license at all times and agree to provide an annual driver's abstract. If at any time your driver's license is revoked or restricted, you are required to immediately inform the Company.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing – OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.